The UK support department is open Monday through to Friday between the hours of 8AM and 4PM (UK local time).  During those hours you can contact us via a support ticket, by phone or by live text chat (by clicking the "Live Support" button on the synoptics...

Issue : Error message, usually when starting imaging software : MSVCP120.dll is missing. Resolution : Run file https://synoptics.support/share/software/vc13redist_x86.exe [https://synoptics.support/share/software/vc13redist_x86.exe] to install missing c...

We have moved the support server and attachments do not appear to have been ported over correctly during the transition. Please email the support address, stating the title of the article and we will do our best to A: fix the article and B: Get you the a...