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Knowledgebase: Syngene
Issue with sending reports to Office "Personal" 2016.
Posted by Stephen Barnard on 01 May 2018 11:26 AM

There have been reports of Syngene and Synbiosis software packages being unable to export reports to Excel.

After some investigation, we have discovered that Microsoft Office "Personal" 2016 is the Office package in all of these cases.  The "Personal" edition is an "app".

Microsoft have completely separated "programs" and "apps" in their operating systems, meaning that our "programs" cannot communicate with their "apps" effectively.

When pressing the "Export to" or "Send to" buttons in any Syngene or Synbiosis package, our software packages will create the report file and save it to the hard-disk correctly, but are unable to then start Excel to open the file.

This appears to be how Microsoft has designed the Office Apps and we have no way around this.

If you navigate to the exported file's location, you can then double click on it to start Excel and the report will load normally.

More expensive versions of Office, such as Enterprise or Professional, should respond normally.

Open Office is also unaffected.

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