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Knowledgebase: Syngene
GeneSys won't start : Font Cache Corruption
Posted by Stephen Barnard, Last modified by Keira Davies on 23 February 2016 12:27 PM

If GeneSys gets stuck on the splash screen, or won't start at all, then a Windows file may have been corrupted.

The following link will allow you to download a file that you can run which will fix the appropriate Windows file: fixfontcache.zip

Unzip the file and then right click on the .bat file and "run as administrator".

It may open and close a few dialogs, but after it has finished, GeneSys should start normally.



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