Possible Issue with Kaspersky AntiVirus Package and Synoptics FlexCam Camera.
Posted by Stephen Barnard on 30 May 2018 02:10 PM
In the past 24 hours it has come to our attention that Kaspersky Endpoint Security 10/11 may cause camera connection issues with the Synoptics FlexCam models of camera that are used in the Syngene GBox F3, InGenius3 and UGenius3.
GeneSys will display the "connecting to camera" icon and stay that way indefinately.
Kaspersky has a "Block access to video capturing devices" function which can block these cameras.
To disable this function :
Open the Kaspersky Security Dialog by clicking on the "K" icon in the Windows Notification area of the taskbar.
In KES 10, select the Settings tab. In KES 11, select "Protection Components", then "Application Control".
In KES 10, Select "Endpoint Control", then "Application Privilege Control", then "Applications". In KES 11, Select "Essential Threat Protection", then select "Firewall", then "Application Rules".
In either package, scroll down to find "Low Restricted". Right click on "Low Restricted" and select "Group rules".
Select the "Rights" tab. Scroll down to "Suspicious system modifications" and set "Access to video capturing devices" to "allow".
Press "ok" to return to the main screen and press save.
Restart your image capture software and the camera should function as normal.
We have no reports of other AntiVirus packages causing any problems, but they may have similar features.