If, after upgrading to version 1.5.7.0, GeneSys fails to connect to the camera, the following steps can be taken to fix the issue. * Open the Windows START menu, then right-click COMPUTER, and then click MANAGE. (You may be prompted to enter an admini...

Issue : Error message, usually when starting imaging software : MSVCP120.dll is missing. Resolution : Run file https://synoptics.support/share/software/vc13redist_x86.exe [https://synoptics.support/share/software/vc13redist_x86.exe] to install missing c...

We have moved the support server and attachments do not appear to have been ported over correctly during the transition. Please email the support address, stating the title of the article and we will do our best to A: fix the article and B: Get you the a...

There are 3 lights on the front panel of a U:Genius 3 EZ.  They are: ORANGE LIGHT This light turns on and remains on when the systems has power.  IE when you have plugged a live mains cable into the back of the system and set the power switch to the ...