If, after upgrading to version 1.5.7.0, GeneSys fails to connect to the camera, the following steps can be taken to fix the issue. * Open the Windows START menu, then right-click COMPUTER, and then click MANAGE. (You may be prompted to enter an admini...

Issue : Error message, usually when starting imaging software : MSVCP120.dll is missing. Resolution : Run file https://synoptics.support/share/software/vc13redist_x86.exe [https://synoptics.support/share/software/vc13redist_x86.exe] to install missing c...

There are 3 lights on the front panel of a U:Genius 3 EZ.  They are: ORANGE LIGHT This light turns on and remains on when the systems has power.  IE when you have plugged a live mains cable into the back of the system and set the power switch to the ...