The COLLECT LOG FILES facility is provided to help diagnose any problem encountered with the equipment during use in the field. We can see all settings for your ProReveal unit, and its recent usage history. CONNECT USB MEMORY STICK Connect a USB memo...

The EXPORT MEASUREMENT FILES facility is provided to help diagnose any problem encountered with the equipment during use in the field. We can see your measurements exactly as shown on your ProReveal. We might ask you to collect all the measurements fr...

ProReveal can print details of a measurement on any model of Windows printer. Install the printer onto the ProReveal unit, following the printer manufacturer's instructions and installation software. It may be necessary to copy the manufacturer's soft...

Issue : Error message, usually when starting imaging software : MSVCP120.dll is missing. Resolution : Run file https://synoptics.support/share/software/vc13redist_x86.exe [https://synoptics.support/share/software/vc13redist_x86.exe] to install missing c...

We have moved the support server and attachments do not appear to have been ported over correctly during the transition. Please email the support address, stating the title of the article and we will do our best to A: fix the article and B: Get you the a...

Always contact Support for advice when performing any upgrades to a system. In general, if the processing unit is integral to the unit, do not update the operating system.  The software and drivers will have been optimised for the operating system that ...