NOTE : Throughout this article, I will refer to ProtoCOL 3 software,
but the same steps are valid for Protos 3 or ChromaZona. If a step
specifies "ProtoCOL 3" in a folder or group name, then simply
substitute "Protos 3" or "ChromaZona".
There are sever...
When attempting to install and use the aCOLyte software on 64bit
Windows 7, you may be presented with the following error message:
> camera not found or video drivers not installed correctly
It may be that your aCOLyte camera requires updated firmware ...
ACOLYTE PRODUCT NAME
ACOLYTE HARDWARE SERIAL NUMBER SUPPORTED ACOLYTE SOFTWARE
COMPATIBLE OPERATING SYSTEMS
CAMERA
aCOLyte
2XXX-XXX
aCOLyte - version 1.X
Windows 98
Windows XP 32bit (SP3 and later not supported) Logitech camera
...
Log into SQL Management Studio as an Administrator and expand the
security tab
Right-click on Logins and select New Login…
Type the group name in the Login Name and press okay
Default values should work for the rest (make sure it says Window...
ProtoCOL 2 systems with serial numbers P2C/XXXX or P2Z/XXXX are
supplied with Windows XP Embedded Release installed. These systems are
NOT compatible with Windows Vista, Windows 7 or any later versions of
Windows as there are no drivers available for the ...
Problem : When transferring a database from an old PC to a new one, a
user is denied access to the database, even though they are in a P3
user group.
Cause : The database contains the permissions for the P3 user groups
and this can contain a specific re...
To de-activate your ProtoCOL 3, media key, software-license on your
computer, please perform the following steps:
1. Right click on the following link and choose to "Save Link As..."
(or "Save target as...") and save the file to your Desktop: link
[https...
To de-activate your Protos 3, media key, software-license on your
computer, please perform the following steps:
1. Right click on the following link and choose to "Save Link As..."
(or "Save target as...") and save the file to your Desktop: link
[https:...
PROTOCOL 2/3 LOGS
To access the logs, you may need to enable the viewing of Hidden
Folders.
In Windows Explorer, click "Tools" from the menu bar, then folder
options, then the "View" tab. Then select Show hidden files and
folders. Press "Apply", then ...
OVERVIEW
This is a very simple guide explaining how to quickly backup your
ProtoCOL 3 data.
Essentially we will be making a copy of the database, your calibration
data and your captured image files. This copied data will be stored
separately from your...
There have been reports of Syngene and Synbiosis software packages
being unable to export reports to Excel.
After some investigation, we have discovered that Microsoft Office
"Personal" 2016 is the Office package in all of these cases. The
"Personal" e...
Issue : Error message, usually when starting imaging software :
MSVCP120.dll is missing.
Resolution : Run
file https://synoptics.support/share/software/vc13redist_x86.exe
[https://synoptics.support/share/software/vc13redist_x86.exe] to
install missing c...
Please note: the ProtoCOL 2 is a discontinued product. Please do not
assume that the information below applies to our more recent ProtoCOL
systems.
WHAT IS THE SMALLEST COLONY DETECTABLE BY THE PROTOCOL 2 COLONY
COUNTER?
ProtoCOL 2 colony counter uses...
Please note: the ProtoCOL 2 is a discontinued product. Please do not
assume that the information below applies to our more recent ProtoCOL
systems.
WHAT IS THE MAXIMUM SIZE PLATE THAT THE PROCSCAN CAN MEASURE?
The ProcScan can measure plates up to 300...
PROTOCOL 3 BASE UNIT
Idle: 11W 29VA
On, (no lights): 26W 40VA 0.17A
Lights running test mode : 33W 47VA 0.2A
With all 3 lighting Rings set to maximum : 56W 67VA 0.3A
PROTOCOL 3 PLUS PANEL PC
While shutdown: 5W
Booting Up 60W
Windows Idle: 54W 57VA 0.2...
A customer discovered a number of the features of ProtoCOL3 were slow
to respond when their PC was connected to the network. Features such
as the login dialog and the about dialog took 30 seconds or a minute
to appear. These times are consistent with one ...
PROTOCOL SPY
Press "Start" > Programs > Synbiosis > Support > Analyse ProtoCOL
Installation
Click "Spy"
This will run our Diagnostic "ProtoCOLSPY" program.
Press the "save as text file" button.
Attach the saved file to an email to support@synbio...
The following links will take you to a page where you can download a
software updater for your Synbiosis application. These are not
full-installers. They are designed to update an existing
installation to the latest stable version.
aCOLyte 3 [http://w...
The computer system requirements listed on this page apply to the
following Synbiosis products only:
* ProtoCOL 3 HD
MONITOR & DISPLAY SETTINGS
DISPLAY RESOLUTION: Minimum: 1280 x 1024. Recommended: 1280 x 1024.
DISPLAY SIZE: No minimum requireme...
These are the minimum system requirements for the original aCOLyte
colony counter (aCOLytes with serial numbers of the form 2XXX-XXX).
For customers using a more modern aCOLyte 3 or aCOLyte 3 HD system
please see this page
[https://synoptics.support/syn...
The computer system requirements listed on this page apply to the
following Synbiosis products only:
* ProtoCOL 3
* aCOLyte 3
* aCOLyte 3 HD
* Protos 3
* ChromaZona
* ProcScan
MONITOR & DISPLAY SETTINGS
DISPLAY RESOLUTION: Minimum: 1280 x ...
We have moved the support server and attachments do not appear to have
been ported over correctly during the transition.
Please email the support address, stating the title of the article and
we will do our best to A: fix the article and B: Get you the
a...
Always contact Support for advice when performing any upgrades to a
system.
In general, if the processing unit is integral to the unit, do not
update the operating system. The software and drivers will have been
optimised for the operating system that ...
Some of our software is copy protected using USB licensing dongles.
They look something like this:
If you find that the drivers for these devices are not working with
your operating system, you can obtain a later version of those drivers
from here:
h...
See attached document, which contains some information about using
ProtoCOL3 with a LIMS system.
The ProtoCOL3 manual also has several sections relating to the use of
LIMS.
Help Desk Software by Kayako