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Knowledgebase : Synbiosis
NOTE : Throughout this article, I will refer to ProtoCOL 3 software, but the same steps are valid for Protos 3 or ChromaZona.  If a step specifies "ProtoCOL 3" in a folder or group name, then simply substitute "Protos 3" or "ChromaZona". There are sever...
When attempting to install and use the aCOLyte software on 64bit Windows 7, you may be presented with the following error message: > camera not found or video drivers not installed correctly It may be that your aCOLyte camera requires updated firmware ...
ACOLYTE PRODUCT NAME ACOLYTE HARDWARE SERIAL NUMBER SUPPORTED ACOLYTE SOFTWARE COMPATIBLE OPERATING SYSTEMS CAMERA aCOLyte 2XXX-XXX aCOLyte - version 1.X Windows 98 Windows XP 32bit (SP3 and later not supported) Logitech camera ...
ProtoCOL 2 systems with serial numbers P2C/XXXX or P2Z/XXXX are supplied with Windows XP Embedded Release installed. These systems are NOT compatible with Windows Vista, Windows 7 or any later versions of Windows as there are no drivers available for the ...
To de-activate your ProtoCOL 3, media key, software-license on your computer, please perform the following steps: 1. Right click on the following link and choose to "Save Link As..." (or "Save target as...") and save the file to your Desktop: link [https...
To de-activate your Protos 3, media key, software-license on your computer, please perform the following steps: 1. Right click on the following link and choose to "Save Link As..." (or "Save target as...") and save the file to your Desktop: link [https:...
PROTOCOL 2/3 LOGS To access the logs, you may need to enable the viewing of Hidden Folders. In Windows Explorer, click "Tools" from the menu bar, then folder options, then the "View" tab. Then select Show hidden files and folders. Press "Apply", then ...
OVERVIEW This is a very simple guide explaining how to quickly backup your ProtoCOL 3 data. Essentially we will be making a copy of the database, your calibration data and your captured image files.  This copied data will be stored separately from your...
There have been reports of Syngene and Synbiosis software packages being unable to export reports to Excel. After some investigation, we have discovered that Microsoft Office "Personal" 2016 is the Office package in all of these cases.  The "Personal" e...
Issue : Error message, usually when starting imaging software : MSVCP120.dll is missing. Resolution : Run file https://synoptics.support/share/software/vc13redist_x86.exe [https://synoptics.support/share/software/vc13redist_x86.exe] to install missing c...
Please note: the ProtoCOL 2 is a discontinued product.  Please do not assume that the information below applies to our more recent ProtoCOL systems. WHAT IS THE SMALLEST COLONY DETECTABLE BY THE PROTOCOL 2 COLONY COUNTER? ProtoCOL 2 colony counter uses...
Please note: the ProtoCOL 2 is a discontinued product.  Please do not assume that the information below applies to our more recent ProtoCOL systems. WHAT IS THE MAXIMUM SIZE PLATE THAT THE PROCSCAN CAN MEASURE? The ProcScan can measure plates up to 300...
PROTOCOL 3 BASE UNIT Idle: 11W 29VA On, (no lights): 26W 40VA 0.17A Lights running test mode : 33W 47VA 0.2A With all 3 lighting Rings set to maximum : 56W 67VA 0.3A PROTOCOL 3 PLUS PANEL PC While shutdown: 5W Booting Up 60W Windows Idle: 54W 57VA 0.2...
A customer discovered a number of the features of ProtoCOL3 were slow to respond when their PC was connected to the network. Features such as the login dialog and the about dialog took 30 seconds or a minute to appear. These times are consistent with one ...
PROTOCOL SPY Press "Start" > Programs > Synbiosis > Support > Analyse ProtoCOL Installation Click "Spy" This will run our Diagnostic "ProtoCOLSPY" program. Press the "save as text file" button. Attach the saved file to an email to support@synbio...
The following links will take you to a page where you can download a software updater for your Synbiosis application.  These are not full-installers.  They are designed to update an existing installation to the latest stable version. aCOLyte 3 [http://w...
The computer system requirements listed on this page apply to the following Synbiosis products only: * ProtoCOL 3 HD MONITOR & DISPLAY SETTINGS DISPLAY RESOLUTION: Minimum: 1280 x 1024.  Recommended: 1280 x 1024. DISPLAY SIZE: No minimum requireme...
These are the minimum system requirements for the original aCOLyte colony counter (aCOLytes with serial numbers of the form 2XXX-XXX). For customers using a more modern aCOLyte 3 or aCOLyte 3 HD system please see this page [https://synoptics.support/syn...
The computer system requirements listed on this page apply to the following Synbiosis products only: * ProtoCOL 3 * aCOLyte 3 * aCOLyte 3 HD * Protos 3 * ChromaZona * ProcScan MONITOR & DISPLAY SETTINGS DISPLAY RESOLUTION: Minimum: 1280 x ...
Always contact Support for advice when performing any upgrades to a system. In general, if the processing unit is integral to the unit, do not update the operating system.  The software and drivers will have been optimised for the operating system that ...
Some of our software is copy protected using USB licensing dongles.  They look something like this: If you find that the drivers for these devices are not working with your operating system, you can obtain a later version of those drivers from here: h...
See attached document, which contains some information about using ProtoCOL3 with a LIMS system. The ProtoCOL3 manual also has several sections relating to the use of LIMS.