GBOX F3 / Ingenius3 Back Focus Adjustment
Perform this simple test:
1. Open the iris fully
2. Zoom all the way IN
3. Focus the image
4. Zoom all the way OUT
5. If the image is unfocussed, the Back Focus requires adjustment.
Back Focus Adjust...
PROBLEM
When you use an external program to open a TIFF image that was
captured and saved using GeneSys or the U:Genius 3 software, the image
appears black or very dark even though the original image -- as
displayed in the Syngene capture software -- was...
PLEASE NOTE: if you have been licensed GeneDirectory via a GeneTools
media key, then you must use the GeneTools deactivation instructions
[https://synoptics.support/syngene/Knowledgebase/Article/View/46/0/deactivate-genetools-media-key-software-license]
I...
To de-activate your GeneTools, media key, software-license on your
computer, please perform the following steps:
1. Right click on the following link and choose to "Save Link As..."
(or "Save target as...") and save the file to your Desktop: link
[https...
THE PROBLEM
If GeneTools has been installed, but has never been run, the "Open in
GeneTools" shortcut found in GeneSys will not work.
THE CAUSE
This occurs because, the .sgd file type isn't associated with
GeneTools on your computer. All GeneSys does ...
To access the Log files :
Windows Start Button > All Programs > Syngene > Support > Collect
GeneSys Log Files.
Ensure all the checkboxes are marked.
Press "Save to zip file…"
Email zip file to support@syngene.com.
To Generate a GeneSpy file :
...
If, after upgrading to version 1.5.7.0, GeneSys fails to connect to
the camera, the following steps can be taken to fix the issue.
* Open the Windows START menu, then right-click COMPUTER, and then
click MANAGE. (You may be prompted to enter an admini...
MONITOR & DISPLAY SETTINGS
MINIMUM DISPLAY RESOLUTION: 1280 x 900
Note: it is possible -- though not recommended -- to operate GeneSys
with a 768 vertical pixel resolution.
BIT DEPTH: True Colour (32bit)
WINDOWS DPI SETTING: normal size (96DPI)
O...
If GeneSys gets stuck on the splash screen, or won't start at all,
then a Windows file may have been corrupted.
The following link will allow you to download a file that you can run
which will fix the appropriate Windows file: fixfontcache.zip
[https://...
This error is usually caused by the internal storage being full.
HOW TO FIX THE ISSUE
contact support@syngene.com for advice.
Download the following file :
https://drive.google.com/file/d/0B3d_sW0r_FSXNGFmRlZRVkJSOWM/view?usp=sharing
[https://drive...
See attached document
Download this PDF
[https://synoptics.support/share/kb/gene_tools/osx_crossover_install_guide.pdf].
PLEASE NOTE: We do not officially support running GeneTools on Mac OS
X. As such, these instructions are provided as-is, and without any
guarantees. We wi...
The INGENIUS 3, U:GENIUS 3 and U:GENIUS 3 EZ can all be used in
conjunction with a medium wave UV transilluminator. This
transilluminator gives off harmful UV-B radiation, but when used
inside one of these systems, it is safe to operate without wearable U...
There have been reports of Syngene and Synbiosis software packages
being unable to export reports to Excel.
After some investigation, we have discovered that Microsoft Office
"Personal" 2016 is the Office package in all of these cases. The
"Personal" e...
THE ISSUE
The "Anniversary Edition" update to Windows 10 has created an issue
for some Syngene systems. Specifically, this Windows update stops
GeneSys from being able to communicate with the camera.
HOW TO DETERMINE IF YOU ARE AFFECTED
If you have W...
We do not officially support Mac OS X, however there are some methods
of getting some of our software to work with Mac computers. This
knowledgebase article provides an overview of those methods and the
level of compatibility that the Syngene software ha...
Issue : Error message, usually when starting imaging software :
MSVCP120.dll is missing.
Resolution : Run
file https://synoptics.support/share/software/vc13redist_x86.exe
[https://synoptics.support/share/software/vc13redist_x86.exe] to
install missing c...
After a lot of use, the rubber "O-Ring" on the Filter Wheel Drive
Motor can become worn and may no longer contact the wheel properly. It
can be replaced without disconnecting the fitler wheel.
See attachement
You can download the latest stable versions of our software here:
GeneSys [http://www.syngene.com/genesys/]
GeneTools [http://www.syngene.com/genetools-software-download/]
GeneDirectory [http://www.syngene.com/genedirectory-3/]
U:Genius 3 and U:Ge...
T-Genius Lens Back Focus
Set Aperture to fully open.
Zoom in fully, focus with the software controls.
Zoom out fully.
If the image goes out of focus then the back focus is wrong.
The TGENIUS back focus controls are on the side of the lens.
Loo...
There are 3 lights on the front panel of a U:Genius 3 EZ. They are:
ORANGE LIGHT
This light turns on and remains on when the systems has power. IE
when you have plugged a live mains cable into the back of the system
and set the power switch to the ...
With the system powered on, the PC booted, and the transilluminator
turned OFF, the darkroom cabinet draws: 0.5A max at 230V. Heat load:
30W
The system will draw additional power if a transilluminator is
connected to it and powered on. A 20x30 transillu...
If the UGenius unit fails to boot then the BIOS battery may be
failing.
If the voltage of the motherboard BIOS backup battery is less than
3.0V then replace it. (CR2032 3V coin battery)
Connect an external monitor to the DVI connector on the back of t...
Always contact Support for advice when performing any upgrades to a
system.
In general, if the processing unit is integral to the unit, do not
update the operating system. The software and drivers will have been
optimised for the operating system that ...
Some of our software is copy protected using USB licensing dongles.
They look something like this:
If you find that the drivers for these devices are not working with
your operating system, you can obtain a later version of those drivers
from here:
h...
1 From Windows Start button select "Control Panel"
2 Go to "Power Options"
3 Click Change plan settings next to Balanced.
4 Click Advanced Settings
5 Set USB Selective Suspend to disabled
6 Click OK
7 Click Cancel
8 Do steps 1-6 for the High Performance s...
If the USB latency is set incorrectly then GeneSys can run very
slowly, or simply disconnect from the darkroom.
To check/ change this :
1. Go to START/Settings/Control Panel/System/Hardware/Device Manager
2. Expand Ports (COM & LPT) and mouse right ...
Help Desk Software by Kayako