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Knowledgebase : Syngene
GBOX F3 / Ingenius3 Back Focus Adjustment Perform this simple test: 1. Open the iris fully 2. Zoom all the way IN 3. Focus the image 4. Zoom all the way OUT 5. If the image is unfocussed, the Back Focus requires adjustment. Back Focus Adjust...
PROBLEM When you use an external program to open a TIFF image that was captured and saved using GeneSys or the U:Genius 3 software, the image appears black or very dark even though the original image -- as displayed in the Syngene capture software -- was...
PLEASE NOTE: if you have been licensed GeneDirectory via a GeneTools media key, then you must use the GeneTools deactivation instructions [https://synoptics.support/syngene/Knowledgebase/Article/View/46/0/deactivate-genetools-media-key-software-license] I...
To de-activate your GeneTools, media key, software-license on your computer, please perform the following steps: 1. Right click on the following link and choose to "Save Link As..." (or "Save target as...") and save the file to your Desktop: link [https...
THE PROBLEM If GeneTools has been installed, but has never been run, the "Open in GeneTools" shortcut found in GeneSys will not work. THE CAUSE This occurs because, the .sgd file type isn't associated with GeneTools on your computer. All GeneSys does ...
To access the Log files : Windows Start Button > All Programs > Syngene > Support > Collect GeneSys Log Files. Ensure all the checkboxes are marked. Press "Save to zip file…" Email zip file to support@syngene.com. To Generate a GeneSpy file : ...
If, after upgrading to version 1.5.7.0, GeneSys fails to connect to the camera, the following steps can be taken to fix the issue. * Open the Windows START menu, then right-click COMPUTER, and then click MANAGE. (You may be prompted to enter an admini...
MONITOR & DISPLAY SETTINGS MINIMUM DISPLAY RESOLUTION: 1280 x 900 Note: it is possible -- though not recommended -- to operate GeneSys with a 768 vertical pixel resolution. BIT DEPTH: True Colour (32bit) WINDOWS DPI SETTING: normal size (96DPI) O...
If GeneSys gets stuck on the splash screen, or won't start at all, then a Windows file may have been corrupted. The following link will allow you to download a file that you can run which will fix the appropriate Windows file: fixfontcache.zip [https://...
This error is usually caused by the internal storage being full. HOW TO FIX THE ISSUE contact support@syngene.com for advice. Download the following file : https://drive.google.com/file/d/0B3d_sW0r_FSXNGFmRlZRVkJSOWM/view?usp=sharing [https://drive...
Download this PDF [https://synoptics.support/share/kb/gene_tools/osx_crossover_install_guide.pdf]. PLEASE NOTE: We do not officially support running GeneTools on Mac OS X. As such, these instructions are provided as-is, and without any guarantees. We wi...
The INGENIUS 3, U:GENIUS 3 and U:GENIUS 3 EZ can all be used in conjunction with a medium wave UV transilluminator. This transilluminator gives off harmful UV-B radiation, but when used inside one of these systems, it is safe to operate without wearable U...
There have been reports of Syngene and Synbiosis software packages being unable to export reports to Excel. After some investigation, we have discovered that Microsoft Office "Personal" 2016 is the Office package in all of these cases.  The "Personal" e...
THE ISSUE The "Anniversary Edition" update to Windows 10 has created an issue for some Syngene systems.  Specifically, this Windows update stops GeneSys from being able to communicate with the camera. HOW TO DETERMINE IF YOU ARE AFFECTED If you have W...
We do not officially support Mac OS X, however there are some methods of getting some of our software to work with Mac computers.  This knowledgebase article provides an overview of those methods and the level of compatibility that the Syngene software ha...
Issue : Error message, usually when starting imaging software : MSVCP120.dll is missing. Resolution : Run file https://synoptics.support/share/software/vc13redist_x86.exe [https://synoptics.support/share/software/vc13redist_x86.exe] to install missing c...
After a lot of use, the rubber "O-Ring" on the Filter Wheel Drive Motor can become worn and may no longer contact the wheel properly. It can be replaced without disconnecting the fitler wheel. See attachement
You can download the latest stable versions of our software here: GeneSys [http://www.syngene.com/genesys/] GeneTools [http://www.syngene.com/genetools-software-download/] GeneDirectory [http://www.syngene.com/genedirectory-3/] U:Genius 3 and U:Ge...
T-Genius Lens Back Focus Set Aperture to fully open. Zoom in fully, focus with the software controls. Zoom out fully. If the image goes out of focus then the back focus is wrong. The TGENIUS back focus controls are on the side of the lens. Loo...
There are 3 lights on the front panel of a U:Genius 3 EZ.  They are: ORANGE LIGHT This light turns on and remains on when the systems has power.  IE when you have plugged a live mains cable into the back of the system and set the power switch to the ...
With the system powered on, the PC booted, and the transilluminator turned OFF, the darkroom cabinet draws: 0.5A max at 230V. Heat load: 30W The system will draw additional power if a transilluminator is connected to it and powered on. A 20x30 transillu...
If the UGenius unit fails to boot then the BIOS battery may be failing. If the voltage of the motherboard BIOS backup battery is less than 3.0V then replace it. (CR2032 3V coin battery) Connect an external monitor to the DVI connector on the back of t...
Always contact Support for advice when performing any upgrades to a system. In general, if the processing unit is integral to the unit, do not update the operating system.  The software and drivers will have been optimised for the operating system that ...
Some of our software is copy protected using USB licensing dongles.  They look something like this: If you find that the drivers for these devices are not working with your operating system, you can obtain a later version of those drivers from here: h...
1 From Windows Start button select "Control Panel" 2 Go to "Power Options" 3 Click Change plan settings next to Balanced. 4 Click Advanced Settings 5 Set USB Selective Suspend to disabled 6 Click OK 7 Click Cancel 8 Do steps 1-6 for the High Performance s...
If the USB latency is set incorrectly then GeneSys can run very slowly, or simply disconnect from the darkroom. To check/ change this : 1. Go to START/Settings/Control Panel/System/Hardware/Device Manager 2. Expand Ports (COM & LPT) and mouse right ...