Knowledgebase: Syngene
Deactivate GeneTools Media Key, Software License
Posted by Keira Davies, Last modified by Keira Davies on 12 February 2016 12:01 PM

To de-activate your GeneTools, media key, software-license on your computer, please perform the following steps:

1. Right click on the following link and choose to "Save Link As..." (or "Save target as...") and save the file to your Desktop: link

2. Navigate to the Desktop on your computer and double click the "deactivate_gene_tools.reg" file.

3. You will be prompted 1 or more times to confirm you want to run the file / continue.  In all cases, please permit the file to run.  It is not harmful.

4. Now contact the support team.  Tell them you have deactivated your license using these instructions and request that they re-enable your media key so it can be re-used for a new software installation.

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