Knowledgebase: Syngene
Gathering GeneSys Log files
Posted by Stephen Barnard on 28 August 2015 09:49 AM

To access the Log files :


Windows Start Button > All Programs > Syngene > Support > Collect GeneSys Log Files.


Ensure all the checkboxes are marked.

Press “Save to zip file…”

Email zip file to


To Generate a GeneSpy file :


Start Button > Programs > Syngene > Support > Analyse GeneSys Installation.


Click the “Spy” button.  Then, once the program has finished, click “Save as text file”.


Email the saved file to

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