Gathering GeneSys Log files
Posted by Stephen Barnard on 28 August 2015 09:49 AM
To access the Log files :
Windows Start Button > All Programs > Syngene > Support > Collect GeneSys Log Files.
Ensure all the checkboxes are marked.
Press “Save to zip file…”
Email zip file to email@example.com.
To Generate a GeneSpy file :
Start Button > Programs > Syngene > Support > Analyse GeneSys Installation.
Click the “Spy” button. Then, once the program has finished, click “Save as text file”.
Email the saved file to firstname.lastname@example.org